Dan de Sousa
As a Team Lead at Quiip, Dan is responsible for protecting and nurturing online communities for some of Australia’s most well-known companies. With deep expertise in customer experience, conflict resolution, community management, and social media strategy, he brings a thoughtful and values-led approach to digital engagement. Many Australians may know him through his work at Optus, where he made headlines worldwide as ‘Dan From Optus’ for his warm, educational responses to customers, particularly those questioning the company’s use of diverse languages in its advertising.
Appears in 1 Episode
Hard Refresh on influence
Influence has evolved from glossy celebrity endorsements to TikTok dances, AI avatars, and micro-creators running their own economies. In this opening episode of Hard ...
